Get in touch
Vodach is made by two people. There is no call centre and no form on the site — two mailboxes we read, and feedback straight from the app.
Support
Questions, a bug, wrong data about a place or trail, an idea — write here:
We answer as soon as we can.
Feedback from the app
For a problem in the app this is the best way. On your profile, in the top bar, there is a feedback button. You can describe the problem in detail there and attach up to three screenshots.
It also attaches your app version, device and OS automatically — the details that are awkward to describe in an email and are exactly what we need to reproduce the problem.
Feedback is private: only we see it, and it appears nowhere in the app.
Personal data
A GDPR access, correction, deletion or objection request, and anything else about privacy — a separate address so it does not get lost:
We answer these within one month at the latest, as the GDPR requires.
Before you write
The answer may already be in the FAQ. You can delete your account yourself from the deletion page without writing to us. How we handle data is in the Privacy Policy, and the rules of use are in the Terms.
Emergency in the mountains
Do not email us — call 112. This mailbox is not monitored around the clock and is not an emergency channel.